Except for any products designated on the VirtuClean.com Site as non-returnable or communicated over the phone as non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs. To be eligible for the refund, you must have contacted us to arrange your return within 30 calendar days of delivery of your product and your returned product must be received within sixty (60) days of your date of purchase. Products must be returned in their original condition and in their original packaging.
Returns will not be accepted, nor refunds granted, without a return authorization (RMA) number and pre-paid shipping label. To obtain an RMA you must call our Customer Support Team at (855) 284-6557. Please keep all receipts and delivery notices on file for reference.
Once the product has been received and inspected, a refund will be issued. Refunds are processed within approximately 1 to 2 weeks of our receipt of your merchandise. Your refund will usually be credited back to the same payment method used to make the original purchase on the VirtuClean.com Site.