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Frequently Asked Questions

General

VirtuCLEAN is a small, lightweight, and portable sleep cleaner that uses ozone to kill germs and bacteria that are commonly found in sleep equipment accessories, like the mask, tubing, and humidifier chamber.

Yes, the VirtuCLEAN measures 4.75” in diameter and weighs less than 1 pound. It runs on a rechargeable lithium ion battery.

The VirtuCLEAN is compatible with all machines since it does not connect directly to the CPAP. The VirtuCLEAN is intended to sanitize the mask, tubing, and humidifier; the places where bacteria are mostly present. We do not recommend connecting the VirtuCLEAN to a CPAP, as this may void the warranty.

All VirtuCLEAN units are brand new and have never been refurbished or used. Sometimes during shipping, the top of the VirtuCLEAN unit will rub against the box liner and create what appear to be small scratches on the LCD screen. There is a clear protective sheet that covers the LCD screen (like how a new cell phone or tablet are packaged). If this is removed there should be no scratches to the screen. If there are, we will be happy to replace your device at no charge.

Ozone produces a scent that can act as an irritant; however, if the patient uses the device as instructed and allows the proper settling time, the scent of ozone will be properly dissipated.

The VirtuCLEAN can fly in your carry on or checked baggage; however, DO NOT use the VirtuCLEAN while in-flight under any circumstance.

Yes, the device is safe to travel with; however, we do recommend making sure that the country you are traveling to does not require special power adapters.

At this time, the VirtuCLEAN is not covered by health insurance; however, the VirtuCLEAN is eligible for FSA and HSA reimbursement, and you can use your FSA or HSA debit card on virtuclean.com. We also offer a financing option with monthly payments through Bread Financing.

Operation

All VirtuCLEAN 2.0’s come with a printed user manual in the box. User manuals and instructional videos can also be accessed on the Support page of this website: www.virtuclean.com/support

Instructional videos can be found on the Support page on this website: www.virtuclean.com/support

The VirtuCLEAN automatically runs for a 30-minute cleaning cycle and a 5-minute room air flush.

It is recommended to charge the battery for 3-4 hours prior to first using the VirtuCLEAN 2.0

It takes approximately 2 hours to completely recharge when plugged into a wall outlet.

The battery is rechargeable and cannot be replaced.

A fully charged battery will give you at 4-5 cleaning cycles before needing to be recharged.

We recommend that you clean the mask and tubing daily, and your humidifier chamber 2-3 times per week.

You may sanitize as multiple accessories at one time without any damages long term effects to the VirtuCLEAN.

The device uses a rechargeable Lithium-ion battery 2000mAh, 4W power.

Some users can smell Activated Oxygen (ozone) at extremely low levels and for these people it is not uncommon to smell ozone for a short period of time during and after running their VirtuCLEAN 2.0. If it’s a very strong odor or you have noticed it getting stronger over time, please contact customer care at 855-284-6557 and we can help identify if there is an issue with your VirtuCLEAN.

You can connect your mask and tubing to your sleep machine and turn it on for 5-10 minutes for an extended flush of room air.

Accessories (Filters, charging cables, etc.)

If you have a heated or climate-line tubing, you will need to use the adapter that is included with your purchase.  Simply plug that adaptor into the side of the VirtuCLEAN device.

The filter needs to be replaced once every 6 months.

Insert the filter into the hole located on the top of the VirtuCLEAN bag, with the skinny side of the filter being inserted first.  Push the filter in as far as it will go.  It may help to use a twisting motion while inserting the filter.

The VirtuCLEAN bag does not come with the filter pre-installed to avoid damage during transit.

The VirtuCLEAN uses a mini USB cable, which is compatible with devices that also use this type of connection.

Warranty

5 years

The VirtuCLEAN includes a 24-month warranty.  The warranty does not cover liquid or physical damage.

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